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Privacy Policy

Privacy Policy

Last Revised: October 27, 2026

Live CCTV, Inc. (“Live CCTV,” “we,” “our,” or “us”) respects the privacy of individuals who visit our websites, communicate with us, use our applications or online services, access surveillance systems supplied or managed by us, or otherwise interact with our products and services.

This Privacy Policy explains how we collect, use, retain, and disclose information in connection with our websites, mobile applications, customer portals, mobile surveillance trailers, CCTV systems, monitoring services, technical support, and related products and services (collectively, the “Services”).

This Privacy Policy applies to individual visitors and users as well as individuals acting on behalf of Live CCTV customers, including customer administrators, employees, contractors, and authorized system users.

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information directly from you, automatically through your use of the Services, from surveillance equipment and connected systems, and from third parties.

A. Information You Provide to Us

When you contact Live CCTV, request information, request a quote, schedule a consultation, purchase or lease equipment, request service, or otherwise communicate with us, we may collect information including:

Name

Information concerning your property, project, or security requirements

Information contained in messages, emails, attachments, forms, or other communications

If you are provided access to a Live CCTV application, portal, video-management system, NVR, cloud platform, or other service, we may collect information such as:

Name

Passwords and similar authentication credentials may be stored in encrypted, hashed, tokenized, or other protected form where supported by the applicable system.

When purchasing or leasing equipment or services, we may collect transaction-related information.

Payment card, ACH, banking, or similar financial information may be collected and processed by third-party payment processors or financial institutions on our behalf.

Live CCTV may retain transaction records, invoices, payment status, billing contact information, and related business records.

When you communicate with us by telephone, email, text message, website form, support system, or other means, we may retain the communication and associated information.

Where permitted by law and with required notice or consent, certain telephone or support communications may be recorded for training, documentation, security, or quality-assurance purposes.

2. SURVEILLANCE, VIDEO, AUDIO, AND SECURITY DATA

Because Live CCTV provides video-security and mobile-surveillance systems, certain Services may process information that differs from information ordinarily collected by a website.

Depending on the equipment, configuration, customer instructions, and Services selected, this information may include:

User activity associated with viewing or managing surveillance systems

Audio

Certain surveillance systems may technically support microphones, speakers, two-way audio, talk-down features, alarms, horns, or other audio functionality.

Audio recording or monitoring will only be enabled where configured for the applicable deployment and where its use is permitted by applicable law and customer requirements.

Two-way audio, prerecorded messages, live operator announcements, horns, sirens, or similar deterrence features may be used independently of continuous audio recording.

3. CUSTOMER-CONTROLLED SURVEILLANCE SYSTEMS

Many Live CCTV systems are deployed at properties owned, leased, occupied, or controlled by our customers.

In those circumstances, the customer generally determines:

How long recordings are retained, subject to system limitations

Whether specific analytics or alerts are enabled

Whether video is provided to law enforcement or other third parties

Live CCTV may process surveillance information on behalf of customers to provide installation, hosting, connectivity, technical support, maintenance, system administration, monitoring, troubleshooting, or other contracted services.

Customers are responsible for using surveillance systems in compliance with applicable laws and for providing any signs, notices, employee disclosures, consents, or other notifications required for their particular property or use of the system.

Live CCTV systems should not be intentionally directed into areas where individuals have a legally protected expectation of privacy.

4. REMOTE VIDEO MONITORING

Where a customer subscribes to remote or live video-monitoring services, surveillance events may be transmitted to Live CCTV or an authorized third-party monitoring provider.

Monitoring personnel may, depending on the service selected:

Live CCTV may disclose information to monitoring providers only as reasonably necessary to provide the monitoring service.

Monitoring providers may process information pursuant to their contractual relationship with Live CCTV and applicable privacy and security requirements.

5. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, use our applications, or access online Services, we may automatically receive information concerning your device and use of the Services.

This may include:

IP address

We may determine an approximate geographic location from an IP address or network connection.

Some mobile applications, surveillance trailers, routers, or connected devices may process more precise location information where necessary for equipment management, fleet management, deployment tracking, mapping, technical support, or system functionality.

We may collect information including:

6. COOKIES AND TRACKING TECHNOLOGIES

Our website and online Services may use:

Pixels

Tags

These technologies may be used to:

We may use third-party analytics services, including services such as Google Analytics, to understand website usage and performance.

Third-party analytics, advertising, social-media, or marketing providers may receive identifiers, device information, IP addresses, cookie information, browsing activity, or similar data as permitted by applicable law.

You may control many cookies through your browser settings and, where provided, through privacy or cookie controls on our website.

7. HOW WE USE INFORMATION

We may use information collected through the Services to:

Protect our customers, systems, employees, and property

Comply with applicable laws and legal processes

We may also create aggregated or de-identified information that is not reasonably capable of being associated with an identifiable individual.

8. ARTIFICIAL INTELLIGENCE AND VIDEO ANALYTICS

Some cameras, recorders, software platforms, or monitoring systems supplied or supported by Live CCTV may include artificial intelligence, machine-learning, or video-analytics capabilities.

Depending on the system and configuration, these technologies may be capable of detecting or classifying matters such as:

Motion

These features are intended to improve physical security, event detection, search, and alerting.

Availability and functionality vary by equipment and service.

Live CCTV does not authorize the use of its Services for unlawful discrimination, harassment, stalking, or surveillance in areas where individuals have a legally protected expectation of privacy.

9. HOW WE DISCLOSE INFORMATION

We may disclose information as described below.

We may provide information to vendors that perform services for us, including:

These providers may process information only as necessary to perform services for Live CCTV, subject to applicable agreements and law.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Surveillance footage, alerts, account information, and system information may be available to individuals authorized by the applicable customer.

Where permitted or required by law, surveillance footage or other information may be provided to:

Police

Courts

Information may also be disclosed when reasonably necessary to respond to an emergency involving imminent risk to persons or property.

Except in circumstances permitted or required by law, Live CCTV may require appropriate legal process or customer authorization before releasing customer surveillance footage.

We may access, preserve, or disclose information when we reasonably believe doing so is necessary to:

Information may be disclosed to advisors, lenders, investors, potential purchasers, or other appropriate parties in connection with a merger, financing, acquisition, sale, restructuring, bankruptcy, or transfer of some or all of Live CCTV’s assets.

10. SURVEILLANCE FOOTAGE AND COMMERCIAL USE

Live CCTV does not sell customer surveillance footage as a commercial data product.

We do not use customer surveillance footage to create advertising profiles of individuals captured by customer cameras.

Surveillance footage may be accessed or processed when reasonably necessary to:

Access to surveillance systems should be limited to authorized personnel and authorized customer users.

11. DATA RETENTION

We retain information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business purposes, or as required by law.

Retention periods may depend on:

Video-recording retention periods vary significantly between installations and deployments.

Recordings may automatically be overwritten after a configured period or when available recording storage is exhausted.

Certain incident recordings, exported clips, evidentiary files, or recordings subject to a legal preservation request may be retained longer.

Customers should confirm the retention configuration applicable to their particular system.

12. INFORMATION SECURITY

Live CCTV uses reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, destruction, or loss.

Security measures may include, where appropriate:

HTTPS/TLS

No electronic system, network, transmission method, or storage technology can be guaranteed to be completely secure.

Customers are responsible for protecting their usernames, passwords, authentication methods, local networks, and devices used to access Live CCTV Services.

13. YOUR PRIVACY CHOICES

Authorized users may request correction or updating of account information by contacting Live CCTV.

You may unsubscribe from promotional email communications through the unsubscribe mechanism provided in the communication.

You may continue to receive transactional, security, billing, system, or administrative communications after opting out of marketing communications.

Text Messages

Where marketing text messages are used, recipients may opt out by replying STOP or by following instructions provided with the message.

By providing your phone number and opting in to receive text messages from Live CCTV, Inc., you consent to receive automated text alerts, including security and surveillance system notifications, from Live CCTV. Message and data rates may apply. Message frequency varies based on system activity. You may opt out at any time by replying STOP, or by following instructions provided with the message. Reply HELP for help, or call (888) 885-8886. We do not share, sell, or provide your mobile phone number or text messaging opt-in and consent data to third parties or affiliates for marketing or promotional purposes.

You may configure your browser to reject or delete cookies.

Certain portions of the Services may not operate correctly if necessary cookies are disabled.

Where an application requests device-level location access, you may manage those permissions through your device operating system.

14. GLOBAL PRIVACY CONTROL AND DO NOT TRACK

Some browsers and extensions allow users to transmit privacy preference signals, including Global Privacy Control (“GPC”) signals.

Where applicable law requires recognition of an opt-out preference signal, Live CCTV will process supported signals as required by law.

Because there is not a single universally adopted standard for traditional browser “Do Not Track” signals, our Services may not respond to every Do Not Track mechanism.

Third-party technologies used through our website may have their own tracking and privacy practices.

15. CALIFORNIA AND OTHER U.S. STATE PRIVACY RIGHTS

Residents of California and certain other states may have privacy rights under applicable state law.

Depending upon the law that applies and whether Live CCTV is subject to that law, those rights may include the right to:

Request information concerning personal information collected about you

Obtain a portable copy of certain information

Opt out of certain sales of personal information

Opt out of certain sharing of personal information for cross-context behavioral advertising

Limit certain uses of sensitive personal information

Appeal certain decisions concerning a privacy request

Receive equal service and pricing when exercising applicable privacy rights

Live CCTV will not unlawfully discriminate against an individual for exercising a privacy right.

Rights may be subject to exceptions permitted by law.

A request may require verification of your identity before Live CCTV provides, deletes, or modifies personal information.

An authorized agent may submit a request where permitted by applicable law, subject to appropriate verification of the agent’s authority.

To submit a privacy request, contact:

Mail:Live CCTV, Inc.Attn: Privacy3420 W. MacArthur Blvd., Unit DSanta Ana, CA 92704

16. SALE AND SHARING OF PERSONAL INFORMATION

Live CCTV does not sell customer surveillance footage or customer security-system information.

Live CCTV does not knowingly sell personal information belonging to individuals under 16 years of age.

Certain website analytics, marketing, advertising, or cookie technologies may constitute “sharing” or similar activity under certain state privacy laws even where no money is exchanged.

Where applicable, individuals may exercise legally available opt-out rights by contacting us at:

or through any privacy-preference mechanism made available on our website.

17. THIRD-PARTY SERVICES

Our Services may contain links to websites, applications, products, or services operated by third parties.

Live CCTV is not responsible for the privacy practices of independent third parties.

Third-party camera manufacturers, cloud platforms, monitoring providers, telecommunications carriers, payment processors, mapping providers, and other technology providers may maintain their own privacy policies.

You should review the applicable third-party privacy policies when using those services.

18. CHILDREN’S PRIVACY

Live CCTV’s Services are directed toward businesses and adults and are not intended for children.

We do not knowingly collect personal information directly from children under 13 through our website or customer Services.

Because surveillance cameras may incidentally record individuals present within monitored areas, recordings may contain images of minors. Such recording occurs as part of the customer’s security deployment and is not intended to solicit information directly from children.

If you believe a child has directly provided personal information to Live CCTV through our website or online Services, contact us at [email protected].

19. INTERNATIONAL USERS

Live CCTV is based in the United States.

Information processed through our Services may be stored or processed in the United States or in other countries where our technology providers or service providers maintain infrastructure.

Privacy and data-protection laws in those locations may differ from laws in your jurisdiction.

20. DATA RELATING TO EMPLOYEES, APPLICANTS, AND CONTRACTORS

Live CCTV may collect information concerning employees, applicants, independent contractors, technicians, sales representatives, and other personnel.

This information may include:

Such information may be subject to additional notices or policies where required by law.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

The date at the top of this Privacy Policy identifies the most recent revision.

Material changes may be communicated through our website, application, email, account notification, or another appropriate method.

22. CONTACT INFORMATION

Questions, concerns, or requests concerning this Privacy Policy or Live CCTV’s privacy practices may be directed to:

Live CCTV, Inc.Attn: Privacy3420 W. MacArthur Blvd., Unit DSanta Ana, CA 92704

Copyright © 2026 Live CCTV, Inc. All Rights Reserved.